Shipping Policy – House of Sawara

At House of Sawara, we are committed to delivering your orders in a timely and secure manner across India. Please review the following terms governing our shipping process.

1. Order Processing

  • All orders are processed within 1–3 days from the date of order confirmation.
  • Orders are not processed or dispatched on Sundays or public holidays.
  • In case of high order volumes, processing times may be slightly extended. Customers will be notified accordingly.

2. Delivery Timeline

  • Metro Cities: Estimated delivery within 3–5 business days from dispatch.
  • Non-Metro Locations: Estimated delivery within 5–7 business days from dispatch.
  • Delivery timelines are indicative and may vary due to unforeseen circumstances such as weather conditions, logistical delays, or force majeure events.

3. Shipping Charges

  • Free shipping is offered on all prepaid orders above ₹3,000/-.
  • A standard shipping fee of ₹100 applies to all orders below ₹3,000/-.
  • Cash on Delivery (COD) orders may attract an additional charge of ₹50.
  • Shipping charges, if applicable, will be displayed at checkout prior to payment.

4. Order Tracking

  • Once your order is dispatched, a tracking link will be shared via SMS, email, or WhatsApp.
  • Customers may track their shipment in real time through the link provided.

5. Cash on Delivery (COD)

  • COD is available on selected serviceable pin codes only.
  • Customers are requested to ensure availability at the delivery address to receive the order.
  • Repeated refusal or non-acceptance of COD orders may result in restrictions or suspension of COD facility for future orders.

6. Delivery Concerns

  • In case your order is delayed, lost, or marked as delivered but not received, please notify us within 48 hours of the expected delivery date.
  • We will initiate an investigation with our courier partner; however, resolution timelines may vary depending on the courier service.

7. Incorrect Shipping Details

  • Customers are responsible for providing accurate and complete shipping information at the time of placing the order.
  • House of Sawara shall not be liable for delays, losses, or failed deliveries arising from incorrect or incomplete address details.

8. Failed Delivery Attempts

  • Our courier partners will typically attempt delivery 2–3 times.
  • If delivery is unsuccessful, the shipment may be returned to origin (RTO).
  • Re-shipping charges shall be borne by the customer in such cases.

9. High Value Orders (Pre-paid requirement)

  • House of Sawara reserves the right to accept prepaid orders only for orders above a certain value, at its sole discretion.
  • Customers may be requested to complete payment in advance for such orders to ensure smooth processing and delivery.

10. International Shipping

  • Currently, House of Sawara does not offer international shipping.
  • We are working towards expanding our services and will update this policy once international delivery becomes available.

11. Unboxing & Claims Policy

  • Customers are advised to record an unboxing video at the time of receiving the package.
  • Any claims regarding missing, damaged, or incorrect items must be supported with a clear unboxing video.
  • Claims without an unboxing video may not be accepted.

12. Limitation of Liability

  • While we strive to ensure timely delivery, House of Sawara shall not be held liable for delays caused by third-party courier services or circumstances beyond our control.
  • Risk of loss or damage to products passes to the customer upon successful delivery.

13. Contact Us

Email: support@houseofsawara.com
WhatsApp: +91-XXXXXXXXXX

We sincerely appreciate your patience and support as we continue to grow and serve you better.