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FAQs

FAQs

Frequently Asked Question

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How can you help?

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What is a return policy?

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What payment methods do you accept?

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Do you sell gift cards?

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Trusted experience

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FAQs – House of Sawara

1. How can I be sure of my size?
Each product page includes a detailed size chart to help you find your perfect fit. If you’re between sizes or unsure, we recommend choosing one size up for added comfort. For personalized sizing assistance, feel free to contact our team—we’re happy to help.
2. Are your products true to the images shown?
Yes, we strive to ensure that all product images accurately represent the design, fabric, color, and detailing of each item. However, slight variations in color may occur due to lighting during photography and differences in screen settings across devices.
3. Do you offer returns or exchanges?
Yes, we offer both returns and exchanges
  • Return or exchange requests must be raised within 3–5 days of delivery.
  • Items must be unused, unwashed, and in their original condition with all tags intact.
  • Refunds are issued to your original payment method or as store credit, depending on the situation and your preference.
  • Once your return is received and approved, refunds are processed within 5–7 business days to your original source of payment or store credit.
4. Will sold-out items be restocked?
Some of our designs are produced in limited quantities and may not be restocked once sold out. Restocking depends on demand, fabric availability, and production schedules. If an item you love is currently unavailable, we recommend keeping an eye on our website and social media channels for updates.
5. Can I cancel my order?
Yes, orders can be cancelled before they are dispatched. Once an order has been shipped, cancellations are no longer possible.
6. How long does delivery take?
Orders are typically delivered within 5–7 business days from the date of dispatch. Once your order is shipped, you will receive tracking details to monitor its progress. Please note that delivery may take longer during periods of high demand, sale events, public holidays, adverse weather conditions, or unforeseen courier delays.
7. What if I receive a damaged or incorrect product?
We take great care in ensuring every order reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery and share clear photographs of the product and packaging. Our team will review the issue and ensure a prompt resolution through a replacement, exchange, or other suitable remedy.
8. Do you ship internationally?
Currently, we ship across India. For international shipping inquiries, please contact our customer support team.
9. How do I care for my garments?
To maintain the quality and longevity of your garments, please follow the care instructions mentioned on the product label. We generally recommend gentle washing and avoiding harsh detergents.
10. How can I contact customer support?
You can reach us through our email or Instagram DM. Our team will be happy to assist you with any queries regarding sizing, orders, exchanges, or product information.

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+91 92202 66335

info@houseofsawara.in

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